At NOBAB AGENCY ("Company", "we", "our", or "us"), your privacy is of the highest importance. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website https://nobabagency.com, use our services, or make purchases through our Shopify store.
By accessing our website or using our services, you agree to the terms of this Privacy Policy. If you do not agree, please do not use our services.
1. Information We Collect
We collect personal and non-personal information from you when you interact with our store, including but not limited to:
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Personal Identification Information: Full name, email address, billing address, shipping address, phone number, date of birth.
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Payment Information: Credit/debit card details, bank account information, PayPal or other payment gateway information.
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Order & Transaction Information: Purchase history, order details, preferences, and delivery information.
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Account Information: Username, password, and any information you provide in creating an account.
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Technical & Usage Data: IP address, browser type, device identifiers, pages visited, time spent, and referring websites.
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Marketing & Communication Data: Preferences for receiving marketing communications, survey responses, and feedback.
2. How We Use Your Information
We use the information we collect for the following purposes:
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To process, fulfill, and manage your orders.
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To deliver products and provide pet-related services.
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To communicate with you regarding your orders, inquiries, or support requests.
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To improve our website, store, and customer experience.
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To send marketing communications, promotions, and personalized offers (only if you consent where required).
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To detect fraud, ensure secure payments, and comply with legal obligations.
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To conduct analytics and measure the effectiveness of our marketing campaigns.
3. How We Share Your Information
We do not sell your personal data. However, we may share your information with trusted third parties as necessary, including:
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Payment Processors: Shopify Payments, PayPal, Stripe, or other providers to process your transactions securely.
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Delivery & Logistics Services: Our internal delivery team and authorized third-party logistics providers.
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Marketing & Advertising Tools: Google Ads, Meta Ads (Facebook/Instagram), TikTok Ads, and similar platforms.
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Analytics Services: Google Analytics and other performance monitoring tools.
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Business Partners & Service Providers: Companies that assist with IT, customer support, order fulfillment, or website hosting.
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Legal & Compliance Authorities: When required by law, regulation, or court order.
4. Cookies and Tracking Technologies
We use cookies, pixels, and similar tracking technologies to:
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Enable essential website functions.
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Store user preferences and enhance website performance.
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Analyze traffic and measure marketing campaign effectiveness.
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Deliver targeted advertising on third-party platforms (remarketing/retargeting).
You can manage or disable cookies through your browser settings. However, some features may not function properly without them.
5. Your Rights
Depending on your location, you may have rights under applicable data protection laws (including the California Consumer Privacy Act (CCPA) and the General Data Protection Regulation (GDPR)). These rights may include:
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Right to access the personal information we hold about you.
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Right to request correction of inaccurate or incomplete information.
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Right to request deletion of your personal information.
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Right to opt out of the sale or sharing of your personal information.
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Right to data portability.
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Right to withdraw consent for marketing communications.
To exercise your rights, please contact us at legal@nobabagency.com. We will respond to your request within the timeframe required by law.
6. Data Security
We implement industry-standard safeguards to protect your personal information, including encryption, secure servers, and restricted access. However, no online transmission or storage system can be guaranteed 100% secure.
7. Retention of Data
We retain your personal information for as long as necessary to provide our services, fulfill legal obligations, resolve disputes, and enforce agreements.
8. Children’s Privacy
Our services are intended for individuals 18 years and older. We do not knowingly collect personal information from children under 18. If we discover that we have inadvertently collected such data, we will delete it immediately.
9. International Data Transfers
As a U.S.-based company, your data may be stored and processed in the United States. By using our services, you consent to the transfer of your information outside of your country of residence, where data protection laws may differ.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in technology, laws, or our business operations. Updates will be posted on this page with a revised "Last Updated" date.
11. Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy, you may contact us at: legal@nobabagency.com
NOBAB AGENCY
3680 Wilshire Blvd, Ste P04-1619
Los Angeles, CA 90010
United States