At NOBAB AGENCY, we are committed to ensuring that both you and your pet are completely satisfied with every purchase. If for any reason you are not fully happy with your order, we are here to help.
Our goal is to provide clear guidelines and a seamless process for returns, exchanges, and refunds to ensure a positive experience for all customers.
1. Returns
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You may request a return within 30 days of receiving your order.
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To be eligible for a return, items must be unused, in the same condition as received, and in the original packaging.
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Certain products are non-returnable for hygiene or safety reasons, including:
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Opened pet food and treats
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Grooming and hygiene products once opened
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Personalized or custom-made items
2. Exchanges
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We accept exchanges for damaged, defective, or incorrect items.
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If you receive a faulty product, please contact us immediately at returns@nobabagency.com.
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We will arrange a replacement or exchange at no additional cost, including shipping for defective items.
3. Refunds
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Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
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Approved refunds will be processed within 7–10 business days to your original payment method.
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Shipping costs are non-refundable unless the return is due to our error (damaged or incorrect item).
4. Return Shipping
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Customers are responsible for the cost of return shipping, except in cases of defective or incorrect items.
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We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee receipt of your returned item.
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All returns should be sent to:
NOBAB AGENCY – Returns
3680 Wilshire Blvd, Ste P04-1619
Los Angeles, CA 90010
United States
5. Non-Returnable / Non-Refundable Items
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Opened or partially used pet food and treats
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Grooming and hygiene products once opened
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Personalized or custom-made items
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Gift cards and digital products
6. How to Initiate a Return or Refund
7. Late or Missing Refunds
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If you haven’t received a refund after 10 business days, please check with your bank or credit card company, as processing times may vary.
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If the refund still has not appeared, contact us at returns@nobabagency.com.
8. Customer Commitment
At NOBAB AGENCY, our mission is to deliver high-quality products and exceptional service. If you are not satisfied with your purchase, we are committed to working with you to find the best possible solution, ensuring your experience is positive and your pet is happy.