At NOBAB AGENCY, we are committed to delivering your pet products safely, promptly, and reliably. This Shipping Policy explains how orders are processed, shipped, and tracked, ensuring transparency and peace of mind for our customers.
1. Order Processing
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Orders are typically processed within 1–2 business days after payment is confirmed.
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Orders placed on weekends or holidays will be processed on the next business day.
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Once your order is processed, you will receive a confirmation email with relevant details.
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For any questions regarding modifications, updates, or special instructions for your order, please contact us at orders@nobabagency.com.
2. Shipping Methods & Delivery Times
We offer the following shipping options for domestic (USA) and international orders:
| Shipping Method |
Estimated Delivery Time |
Notes |
| Standard Shipping |
3–7 business days |
Tracking available |
| Expedited Shipping |
2–4 business days |
Higher cost applies |
| Priority / Express |
1–3 business days |
Highest cost, fastest delivery |
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Delivery times may vary depending on location, carrier delays, or weather conditions.
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International shipping times vary by country and customs processing.
3. Shipping Costs
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Shipping costs are calculated at checkout based on weight, dimensions, and destination.
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Free shipping promotions may apply for qualifying orders, as specified on our website.
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Additional customs duties or taxes for international orders are the responsibility of the customer.
4. Order Tracking
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Once your order ships, a tracking number will be emailed to you.
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You can track your shipment directly using your tracking number.
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For any questions related specifically to tracking, please contact us at tracking@nobabagency.com.
5. Shipping Restrictions
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Some items may have shipping restrictions due to size, weight, or regulatory requirements.
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We cannot ship to P.O. boxes for certain large or fragile items.
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International shipments are subject to customs clearance, and delivery times may be affected by local regulations.
6. Lost or Damaged Items
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If your order is lost or damaged during transit, please contact us immediately at claims@nobabagency.com.
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Claims for damaged or lost items must be submitted within 7 days of receipt.
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We will work with the shipping carrier to resolve the issue and, if appropriate, provide a replacement or refund.
7. Multiple Shipments